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No single point of failure
Your system stops depending on one or two people quietly carrying it for the whole business
Release waves, handled
Microsoft's two annual release waves tested against your customizations and applied on schedule
A backlog that moves
Monthly enhancement capacity for the small improvements that never justify a project
CRM and integrations in scope
Sales, Customer Service, Power Platform and the integrations around them.
What managed services actually covers
Most Dynamics support contracts are a ticket queue with a response-time promise attached. That is the smallest part of what a live ERP needs, and it is why so many organizations feel they are paying for support and still falling behind.
A managed service from us is four things, running every month against an agreed scope: incident support that fixes the cause rather than the symptom, release management against Microsoft's two major release waves a year, allocated enhancement capacity for the backlog of small improvements that never justify a project, and governance across security roles, integrations, performance, and data quality.
Release management is the part organizations underestimate most. Impact assessment, regression testing against your customizations, and remediation is a permanent workload that most internal teams cannot absorb on top of their day job — and without allocated enhancement capacity, the backlog simply never moves.
A STRONG FIT
Who this is for
Live on Dynamics 365 Finance and Supply Chain, Business Central, Sales, Customer Service, or Dynamics AX 2009 and 2012
Managed services supports business-critical Dynamics systems without lasting ownership. Otherwise, a support contract may simply be an expensive reassurance.
One or two people who understand the system, and a real problem if either of them leaves
Support spend that is unpredictable because everything is billed hourly and nobody owns the total
Release waves being skipped or applied without testing because there is no capacity to do it properly
NOT A FIT
Organizations that want the new system to reproduce every existing process exactly as it is today.
Timelines that require a full enterprise ERP live in under six months.
Projects with no named business owner and no allocated internal time from the people who run the current process.
Anyone looking for hourly developer capacity rather than an engagement with a defined scope.
How we work
How a transition works
Taking over support for a system you did not build is the risky part, so we treat it as a defined piece of work rather than a start date on a contract.
1
Discovery and knowledge transfer · 2–4 weeks
Environment review, customization and extension inventory, integration map, open issue backlog, security and access handover. We document what we find and you keep that documentation, whether or not you continue with us.
2
Transition · 2–4 weeks
We run alongside whoever supports the system today. Ticket intake, escalation paths, priority definitions, and service reporting all go live before anyone is depending on them.
3
Steady state · Ongoing
Environment setup, configuration, extensions where the fit-gap justified them, integrations to retained systems, and reporting built in Power BI against the live data model rather than bolted on afterwards.
What should change within two quarters
These are the measures a service review should be held against. If they are not moving, the contract is not working, and that is a conversation worth having at the quarterly review rather than at renewal.
01
A backlog that shrinks
Open issues trending down rather than accumulating, and repeat incidents closed at the cause instead of being reopened each period.
02
A cost you can forecast
A known monthly figure in the budget instead of variable hourly invoices that arrive largest in the months the business can least afford disruption.
03
A system that keeps pace
Release waves applied on schedule and tested against your configuration, so the environment stays supported rather than drifting toward the position the old system was in.
Still running Dynamics AX 2009 or AX 2012?
Both are past mainstream support.
Running them well
Plenty of organizations are still running them well and are not ready to commit to a migration — often for sound reasons, because a migration is a major program and the business case has to be real before anyone signs it.
No migration date required
We support AX 2009 and AX 2012 environments as a managed service with no requirement to commit to a migration date. Keeping a stable system stable while you build the case for what comes next is a legitimate strategy, not a delaying tactic.
When the business case arrives
When the business case does arrive, that is work we also do — see Dynamics 365 Finance implementation and Roadmap Planning. Nothing about the support arrangement obliges you to use us for it.
COMMON QUESTIONS
Frequently asked questions
GET IN TOUCH
Let’s turn your Microsoft Dynamics roadmap into real results.
To learn more about our services or to schedule a consultation, please fill in your contact details and we will get back to you as soon as possible.